FAQS

How do we start a collaboration with your company?

Contact our sales team via email or phone to arrange a consultation. We'll discuss your needs, provide a detailed proposal, and offer a competitive quotation. Upon agreement, we'll sign a contract and begin the design and production process.

What is your minimum order quantity (MOQ)?

MOQ varies by product type and complexity. Standard items typically require 300-500 pieces per style and color. Custom designs may have higher MOQs. We offer flexibility for new brands and can discuss options to meet your needs.

What is the typical production lead time?

Production usually takes 30-45 days after order confirmation and deposit receipt. This may vary based on order complexity and quantity. We provide a detailed timeline and keep you updated throughout the process.

Can you produce customized designs?

Yes, we specialize in custom designs and can work from your sketches, tech packs, or concepts. Our experienced design team can also assist in developing your ideas into manufacturable products.

How do you ensure quality control?

We implement a comprehensive quality management system, including strict raw material inspection, in-process quality checks, final product inspections, and adherence to international standards (e.g., AQL 2.5). We can accommodate third-party inspections if required.

What certifications do your products have?

Our products comply with various international standards, including OEKO-TEX Standard 100, BSCI, GOTS (for organic products), and WRAP. We can obtain specific certifications based on client requirements.

Do you use sustainable materials and practices?

Yes, we offer organic and recycled fabrics, water-saving dyeing processes, eco-friendly packaging options, and comply with environmental regulations.

How do you handle shipping and logistics?

We provide comprehensive logistics support, including various shipping methods, export documentation preparation, customs clearance assistance, and real-time shipment tracking.

What are your payment terms?

Standard terms are 30% deposit upon order confirmation and 70% balance before shipment. We accept T/T and L/C for large orders. We're open to discussing other arrangements for long-term partnerships.

Can you provide samples before bulk production?

Yes, we offer stock samples (if available), custom samples made to your specifications, and pre-production samples. Costs and lead times vary based on complexity and quantity.

How do you protect our intellectual property?

We sign Non-Disclosure Agreements (NDAs) and ensure that your designs and information are kept confidential. Our staff is trained in IP protection protocols.

Do you offer any value-added services?

Yes, we provide pattern making and grading, fabric and trim sourcing, packaging design and production, labeling and hang tag services, and product photography.

How do you handle quality issues or returns?

Our after-sales service includes prompt investigation of quality issues, fair resolution based on the nature of the problem, replacement or compensation for confirmed quality defects, and continuous improvement of our processes based on feedback.

Can you handle rush orders?

While standard lead times apply to most orders, we can discuss expedited production for urgent needs. Additional fees may apply for rush orders.

What is your production capacity?

Our monthly production capacity is approximately 20,000 pieces, varying by product type. We have modern facilities and a skilled workforce to handle large-scale orders while maintaining quality.